Refund & Cancellation Policy

1. Scope & Applicability

This Refund Policy governs all payments made through the Karnataka State Tax Practitioners' Association (KSTPA) Management System, including membership registration fees, renewal fees, welfare contributions, donations, seminar/event fees, and other collections authorized by KSTPA.

2. No Refunds

All payments made through the KSTPA Management System are final and non-refundable. Once a payment has been successfully processed, KSTPA shall not be obligated to provide a refund, cancellation, exchange, or credit under normal operational circumstances.

3. No Physical Returns

KSTPA does not sell or dispatch any physical commercial merchandise through this portal. Accordingly, return requests, physical item exchanges, and replacement provisions are inapplicable.

4. Membership and Welfare Contributions

Membership registration fees, annual subscription renewals, benevolent welfare fund donations, and delegate conference fees are voluntary professional remittances processed immediately upon electronic confirmation. Such contributions are non-refundable once receipted.

5. Duplicate Transactions

In the exceptional event of a genuine technical duplicate transaction arising from payment gateway timeouts, network interruptions, or banking settlement glitches, KSTPA will review the transaction upon receipt of authenticated banking proof and issue an appropriate reconciliation adjustment after auditing.

6. Payment Disputes & Inquiries

Any transaction dispute or payment discrepancy must be reported in writing to the KSTPA Secretariat within 14 calendar days of payment, accompanied by transaction reference numbers and bank statements. The Executive Committee reserves sole authority to adjudicate exceptional dispute claims.

7. Contact the Secretariat

For queries regarding payment verification or transaction receipts, please reach out to the Treasurer's Secretariat via the official helpline (+91 9448236006) or email [email protected].